Frequently Asked Questions (FAQ)

💎 Product & Quality

Are Aureva jewelry pieces real gold?
Aureva jewelry is crafted using high-quality materials and finished with anti-tarnish 18k gold plating, giving you a premium gold-like look at an affordable price.

Will the jewelry tarnish or fade?
Our pieces are designed to be long-lasting and anti-tarnish, but like all plated jewelry, proper care is important. Following our care guide will help maintain shine for longer.

Is it suitable for daily wear?
Yes! Our jewelry is designed for everyday elegance — lightweight, comfortable, and versatile.

🚚 Orders & Shipping

How long does delivery take?
Orders are processed within 1–2 days, and delivery usually takes 3–7 business days across India.

Do you offer Cash on Delivery (COD)?
Yes, COD is available. A small additional charge may apply.

How can I track my order?
Once shipped, you’ll receive a tracking link via SMS or email.

🔁 Returns & Exchanges

Do you accept returns?
We accept returns only in case of:

• Damaged product
• Wrong item received

What is the return window?
You must contact us within 48 hours of delivery.

What do I need to provide for a return?

• Unboxing video
• Clear photos of the issue

Do you offer refunds?
In most cases, we offer replacement or store credit instead of refunds.

🎁 Gifting & Packaging

Do you offer gift packaging?
Yes! Our jewelry comes in premium packaging, perfect for gifting.

Can I send directly to someone as a gift?
Yes, you can ship directly to the recipient.

Can I add a message?
We are working on adding personalized message options soon 💌

💬 Support & Contact

How can I contact Aureva?
📧 Email: officialaureva.in@gmail.com
📱 WhatsApp: +91 6290316588
📸 Instagram: https://www.instagram.com/aureva.officialstore?igsh=NGhqNnByeGp5aXN0

How long does it take to get a response?
We usually respond within 24–48 hours.